RETURN & REFUND POLICY

Effective Date: January 1, 2025
Last Updated: April 1, 2026
Business: High Fashion Smokes & Prints LLC
Report Window: Within 24 hours of delivery

OUR COMMITMENT: We stand behind every order we send. If something is not right – a broken vape, a wrong item, a defective product – we will make it right. Quickly, with no runaround.

1. General Policy – Cannabis Products

Due to New York State cannabis regulations administered by the Office of Cannabis Management (OCM), cannabis products are generally non-returnable once delivered. This is a regulatory requirement – not a choice we have made – and applies to all opened and unopened cannabis flower, pre-rolls, edibles, tinctures, topicals, and concentrates.

We take product quality seriously and select every item in our catalog carefully. However, we recognize that mistakes happen and products can occasionally be defective. The exceptions below describe exactly when and how we will replace or credit your order.

2. Eligible Exceptions – When We Make It Right

A. Broken or Defective Vaporizers

We will issue a replacement or store credit for any vaporizer (vape cart, disposable, or pen) that arrives in the following condition:

• Physically damaged (cracked cart, broken tip, visibly crushed device)
• Leaking or leaking oil upon first opening
• Defective on first use – device does not activate, produces no vapor, or fails to charge out of the box
• Clogged or malfunctioning when used as directed and never dropped or mishandled

Vapes that are damaged after delivery due to customer handling, dropping, or improper storage are not eligible for replacement. Vapes with more than 20% of oil consumed are not eligible for exchange.

Vapes are required to be tested upon arrival immediately. If not tested upon arrival, no refund or replacement will be processed.

B. Wrong Item Received

If you receive an item that does not match what you ordered – wrong strain, wrong product, wrong variant, or wrong quantity – we will replace the incorrect item or issue a full store credit for the affected portion of your order at our discretion. We will arrange pick-up of the wrong item when applicable and permitted under state law.

C. Missing Items

If an item listed on your order confirmation was not included in your delivery, contact us within 24 hours and we will deliver the missing item at no additional charge or issue a store credit for the value of the missing item.

D. Significantly Misrepresented Product

If a product you received materially differs from its description on our website in a way that affects its expected use or quality, please contact us and we will evaluate on a case-by-case basis.

3. How to Report an Issue

To be eligible for a replacement or credit, you must:

1. Report the issue within 24 hours of delivery. Claims submitted after 24 hours may not be honored, as we cannot verify the condition of products after that period.
2. Provide your order number (found in your order confirmation email or SMS).
3. Describe the issue clearly and include photos or video of the defective or incorrect item whenever possible. Photo documentation significantly speeds up the resolution process.
4. Retain the original product and packaging until your claim has been reviewed. We may request the item be returned.

Submit your claim via:

• Email: info@highfashionsmokesandprints.com – Subject line: “Order Issue – [Your Order Number]”

We aim to respond to all claims within 1 business day and to resolve eligible claims within 2-3 business days.

4. Resolution Options

Depending on the nature of the issue, we will offer one or more of the following resolutions:

• Replacement product: We will deliver a replacement item at no cost to you in the next available delivery window
• Store credit: A credit equal to the value of the affected item will be applied to your account and available for use on your next order
• Partial credit: For partially defective items, we may issue a partial store credit proportional to the defect

Cash refunds are not available for cannabis products under New York State law. All resolutions will be in the form of replacement products or store credits.

5. Items Not Eligible for Return or Exchange

• Opened cannabis flower, pre-rolls, edibles, tinctures, or topicals (unless significantly misrepresented – see Section 2D)
• Vaporizers with visible signs of post-delivery physical damage (cracks from dropping, etc.)
• Vapes with more than 20% oil consumed
• Products reported more than 24 hours after delivery
• Products where the original sealed packaging has been destroyed
• Items purchased during clearance sales marked “all sales final”
• Issues arising from improper storage, misuse, or use contrary to product directions

6. Quality Commitment

Every product in our catalog is third-party lab tested and selected for quality.  If you have any concern about a product’s quality beyond the circumstances described above, please reach out – we want to hear it, and we take every piece of feedback seriously to continually improve our selection.

7. Gifts and Promotional Items

Free gifts included with your scheduled order are provided as a courtesy and are not eligible for exchange or credit.

8. Disputes

If you are unsatisfied with our resolution of a return or refund claim, you may contact us to escalate the matter. We are committed to fair outcomes. If a resolution cannot be reached, disputes are subject to the dispute resolution process outlined in our Terms of Service.

9. Contact Us

Email: info@highfashionsmokesandprints.com
Website: www.highfashionsmokesandprints.com